Dealing with a Facebook payment error can be unpleasant, particularly if your Facebook advertisements have stopped running and you are seeing an “Account Error” warning from your Facebook Ads Manager page.
Top 7 payment Issues on Facebook Ad Manager and how to resolve it
1. Insufficient Balance on your bank card
In this case, if you’re using a pre-paid payment (meaning you opted for crediting your ad account before running your ads), make sure the Amount you’re trying to credit is in your bank account + your bank account minimum balance. You won’t want to add $1000 to your ad account and have the same Amount in your bank. Have at least more than the minimum amount required to be in your bank balance.
2. Card Issuer Failure
This is one of the most annoying payment issues you can ever experience. This is due to network issues with your bank card. It has nothing to do with you; rather, it’d be an error from your bank online payment or the card issuer.
If Visa has a temporary issues with their card payment, it might affect your payment at that moment. Or if your bank is having problems, it could affect your transaction at that moment.
Therefore, always watch out for some signs, like delay in OTP, lack of generation of OTP, and Error on the payment page before inputting OTPs as a warning signal before the actual failed transaction.
3. Using the wrong card information:
If your card info isn’t correct, it might warrant a failed transaction, but your account won’t be debited in this case.
4. Using VERVE cards for post-paid payment
If you opted for the post-paid payment options on your ad account, note that VERVE cards can’t be used to make a recurring payment on Ad manager. Kindly get a Master or Visa card for payment if you don’t want to be stuck. Card you can use in this case include; Visa, Matercard, Amex, UnionPay.
5. Using a card, not a profile, for online payments
Some cards need to be profile to make online payments, so using those cards for payment would frustrate you. Kindly contact your bank to resolve this issue.
6. Facebook’s inability to debit your bank card automatically.
There are cases where the Facebook payment bot can’t debit you when you reach your payment threes-hold (For post-paid ad account users alone). In this case, go to Billing and click on the ‘PAY NOW’ options as seen on your dashboard. CLICK HERE to access the payment page directly.
Other Facebook ad issues that can occur and how to solve them.
Troubleshoot: Why Does My Facebook Business Manager Display an “Account Error” Message?
The “account error” is probably the result of a payment problem! Keep the following checklist in mind while solving this issue.
Be certain that your;
● Payment data is current and accurate.
● Card expiration dates haven’t been reached. You don’t owe anyone money
● Your budgetary restrictions have not been reached.
● There is enough money in your account.
How Can I Fix a Payment Problem In My Facebook Business Manager That Is Causing “Account Error”?
● Click the hamburger icon in the top left corner of your Business Manager.
● Click Billing under Business Manager under All Tools.
● In the management tools, select Billing to see your payment details.
● You will then be sent to your Payment Activity page, where you can view information about each transaction, including the transaction ID, date, Amount, payment type, payment status, and action.
● You could notice that it indicates Failed under Payment Status if you are experiencing problems with your bank account, credit card, or overdue debt.
● Click in the upper right corner of the Payment Settings box.
● After arriving at the page, select the Pay Now button to pay any debts listed in the Amount Due section if you owe money.
● Verify your spending limit to ensure your budget hasn’t gone over it.
● Click Payment Methods to update and double-check your payment details.
How Can I Stop Payment Failures From Giving My Facebook Ad Account “Account Error”?
● Remove the spending limit on your account. When you spend your allotted Amount, Facebook will stop billing you for your advertisements.
● Make sure your card has enough money on it. Facebook will charge you once you reach your payment threshold and once more on the day of your monthly bill.
● Your payment threshold should be reduced to correspond with the maximum Amount charged to your credit card. Facebook will never charge you more than the permitted credit card transaction limit in this manner.
● If the one you currently use is rejected, expired, limited, or out of cash, add a backup payment method to your account. This can settle any outstanding debt in your Facebook Ad Account.
● To avoid future charge denials, check the expiration dates on your credit and debit cards.
If you’ve tried the above workarounds but are still seeing the account error, please contact Facebook support to help you resolve the problem as soon as possible.
